Matty updates

Nothing particularly new here, but Mattel has posted an update on Facebook. Click through for the text.

Toy Fans,

Wanted to give everyone a few updates on upcoming product and order details.

1: We are fixing or have fixed all of the problems that occured last week with Mer-Man. Honestly, all of these issues came from way more fans than expected ordering this product. Not only have we increased bandwidth to accommodate, but this will help us work out production runs going forward to make sure we have enough product for fan demands. We did not intend for this to happen and we are doing everything we can to correct it ASAP.

I personally apologize again for all the fans who could not get their order through. We are going to offer free shipping to all the fans we oversold to, whose orders will be filled by the second shipment coming at the end of April. Once we can confirm the on-sale date for Mer-Man’s second shipment, we will announce it here and on the site.

2: We are also aware that some of the figures are not shipping in as mint condition as we have asked for. To fix this, all figures going forward (starting in July) will have an outer shipper box (much like the DCU and JLU figure sets). We implemented this as soon as we could and it looks like the first figure to get this box will be He-Ro. All figures after him will have an outer shipping box too.

3: A few clarifications on some of the SDCC items from fan posts:

– We did not include a masked JLU Hal Jordan head simply because we do not have the right to do a masked JLU-style Hal Jordan due to the Holiday toy from a few years back. The pack we produced with swappable heads is the closest we can get within our contract to do a JLU Hal Jordan.

-We will announce limits and buying details in the next month or so. The same buying limits which apply at the convention will apply online.

-Gleek is indeed our SDCC exclusive and will not be available after the show. In fact, he may “sell out” before the show is over so be sure to get your Wonder Twins set early. There will not be Gleeks left over after the show. He is designed to be a reward for fans who come out to the show to make it special much like we did with Keldor, Grundy, Catwoman and white/clear ManBat in the past. None of these figures were available online just as Gleek will only be at the show.

But now that we have MattyCollector.com, we will indeed put the other items which are available first at SDCC online soon after the show. We don’t yet have an on-sale date yet, but ideally this will be sometime the week after the show.

We are still a good few months out and will post all of the ordering details well in advance. Hang tight, but we do promise to make sure our fans are up to date well in advance of any sales.

And once again, I appologize for the mishaps with last week’s Mer-Man. We are doing everything we can to work with Digital River to ensure this never happens again!

Best,

Matty